I hope that you are delighted with your purchase but as with everything I am aware I cannot please everyone
- All items are sent via recorded delivery and I will provide a tracking number via email when your order has shipped (please ensure you have given the correct email information when you order) . Should your item get lost or damaged in transit I will happily replace this for you and lodge a claim with Royal Mail.
- If you are not in when your item is delivered, you do not collect it from the sorting office and your parcel is returned to me you will be charged the full postal price to have it sent back out to you. If not your order will be refunded minus the postage and a 20% restock fee.
- Refunds will be offered if the goods you received are faulty or incorrect.
- Refunds will only be made via the original way you purchased ( if you paid via paypal you will be refunded via paypal etc)
- Refunds will not be given if items are returned and show signs of unreasonable use, Items must be in their original unopened packaging. if this is not the case you will either be offered a partial refund or can arrange for the goods to be sent back to you.
- YOU should inform me if you have any allergies or are pregnant so I can ensure the product made is the best suitable one for you.
- This policy is only applicable to items bought through the ve-cosmetics website. If you have purchased items via another vendor please contact the vendor for their refund policy.
- If you have chosen a refund for your returned product, we will process the calculated refund within fourteen (14) days of receiving your returned goods provided that you have returned the goods to us in their original condition.
- If you wish to cancel an order that you have placed you have 48 ours to do so. Orders can be cancelled using the contact button or via email ( with your order number and name as reference) .If your order has already shipped you will be responsible for return postage and returning items in the condition they were posted out in - you will not be refunded for the original postage or return postage.